Client Services

Integration and Social Support

– System navigation and referrals
– Consultation and advocacy
– Social support and integration


– Culturally integrative approach to counselling
– Coordinated response team model that involves all care providers
– Service plan development
– Comprehensive family support and follow-up

Family Violence

We coordinate individual supports around families to create and enhance safe environments. We also act as a link to ensure that social services are culturally appropriate to meet the needs of individuals impacted by violence.


– Risk assessment and safety planning
– Crisis counselling and support for victims of family violence
– Coordination with shelter services
– Support for men who use abusive behaviours

Child Protection

– Culturally integrative approach to counselling
– Coordinated response team model that involves all care providers
– Service plan development
– Comprehensive family support and follow-up



The Culturally Integrative Family Safety Response (CIFSR) is an initiative by MRCSSI which consolidates all of our services into a response which prioritizes interrupting the cycle of family violence in its early stages. The CIFSR model aims to bridge the gaps between mainstream service providers and the London Muslim community through outreach, education and service response.

We hold training programs for service providers to develop their understanding of the unique challenges and needs of Muslim families. We educate community leaders and members on how violence impacts families and how to identify early risk factors of honour-based violence. The CIFSR also identifies and addresses pre- and post-migration trauma and stressors that can in some cases cultivate the development of family violence.

With early community intervention, violence can be prevented before the involvement of mandated services is required. Through education and collaboration, we look to build a support system around individuals and families to help reduce incidents of violence.



Islamic Relief Canada has funded the role of the Inter Community Relations coordinator to support families and communities that require faith-based support and knowledge to provide an integrated solution to what problem may be presented. In addition, the role allows for consultations and representation with service providers and partners within the community when faith-based knowledge based on the religiosity of the family intersect with the solution and the problem.

On the continuum of the culturally Integrated family safety response we have seen a spike of demand for faith-based support in the area of early intervention. Faith-based support services were provided to 53 new clients over the year, in addition to 19 ongoing cases from the previous year. These numbers did not include 54 initial consultations that did not result in follow-up. ICRC provided interventions and counsel to 8 requests for pre-marital counseling, 30 married couples, 18 couples in conflict leading to separation and or divorce.

In addition, the ICRC has engaged and consulted in many situations where faith and mental health intersect through increased complex situations provoked by the terrorist tragedy in our community. As faith is sometimes used to justify actions by perpetrators of violence, a strong background and expertise is required to challenge and de-escalate conflict and prevent violence.

The pandemic increased stress significantly on new couples as well as families with children. Many couples experienced stress resulting from isolation, financial stresses and confinement which increased contact and conflict within the conjugal relationship. These couples accessing services at times of growing conflict would be consistent with any cultural group devoted to their beliefs.

ICRC provided various presentations to service providers on working with Muslim clientele as well as understanding Islam and Islamophobia, and worked intensively to support the community on various levels after the Our London Family tragedy. The ICRC also continued to serve on the TVDSB Equity and Inclusion Advisory Committee as well as with the School Resource Officer program review as a member of the Community Leader Advisory Committee. ICRC also made hospital visits for those seeking faith-based support as they navigated through difficult times for family members and their terminally ill relatives.


Our Mission

Our mission is to provide culturally integrative services that build capacity to help individuals, families and communities to overcome challenges, manage conflict and ensure safety and wellbeing.